Halcyon Travel Company Terms and Conditions
For Clients Booking Travel

Before making your reservation, please carefully review and agree to the Terms & Conditions outlined below. Any reservation made with Halcyon Travel Company, LLC constitutes a binding agreement signifying your acceptance of and your agreement to follow these Terms & Conditions

Please ensure that you carefully read and fully understand these Terms & Conditions prior to booking.

ROLES AND RESPONSIBILITIES

Halcyon Travel Company is an independent contractor affiliated with Nexion, LLC. Halcyon Travel Company is not a hotelkeeper, sightseeing tour operator, or transportation operator. These services are provided by independent companies, herein known as service providers/suppliers, over which we have no control. Halcyon Travel Company’s obligation toward the traveler is to make a reservation with the service provider and issue the payment for the service when due prior to the traveler’s arrival. Since we have no control over the service provider, we cannot assume responsibility for any errors, acts, or omissions by the service providers, their employees, nor any other person over which Halcyon Travel Company has no direct or immediate control. We will, however, give assistance in good faith to resolve any such disputes you may have.  In return, you agree that Halcyon Travel Company will have no liability for inconvenience, injury, delay, airline schedule changes or cancellation due to war, riot, terrorist activity, natural disaster, sickness, weather conditions, airport regulations, or other circumstances considered acts of God.

BOOKING AND PAYMENT

Professional Service Fees: A non-refundable professional service fee is due at the time you request a travel quote. This service fee includes quotes for a general travel package which may include round trip-air, hotel accommodations, transfer to and from the airport, hotel, and pre-planned destination tours, complex trip planning, or multi-destinations trip, or event. There are different service levels and a fee schedule will be provided upon request.

Trip Pricing: Price quotes for your trip are applicable to the date and time when they are requested.  This pricing may fluctuate due to your change of plans and/or foreign exchange rates.  No reservations are made and are subject to availability until time of booking.  Inventory and rates are always changing.  Quoted prices are not confirmed until a deposit has been paid. You are responsible to ensure payments are made by all payment deadlines to secure the quoted rate.  This contract permits price increases.  No price increases are permitted after the customer has paid in full.  If the price increase is more than 7% (except increases resulting from an increase in retail sales tax or federal Goods and Services Tax or Harmonized Sales Tax), the customer has the right to cancel the contract and obtain a full refund minus the agency cancellation fees.

Travel Insurance: Your travel plans carry cancellation and change penalties of up to 100% of your trip cost. We strongly recommend you purchase travel protection to provide cancellation and interruption coverage as well as emergency medical expenses, emergency medical transportation, lost or damaged baggage, and more.  It is your responsibility to read and familiarize yourself with the details of your travel protection policy coverage. Your questions about coverage should be directed to the travel insurance company.

CHANGES AND CANCELLATIONS

We offer products and services provided by third-party suppliers.  These suppliers are owned and operated independently, and we do not set, nor control the suppliers’ terms and conditions, cancellation, or changes.  Therefore, per these terms of service, you assume all risks when booking with the supplier and may not look to Halcyon Travel Company or Nexion for any losses or claims resulting in injury or harm resulting from travel services provided by our third-party suppliers.

We will provide the supplier’s terms and conditions to you and help clarify any terms that are not clear and explain any cancellation or refund policies. By booking with the supplier, you have acknowledged and accepted the supplier’s terms and conditions.

Client Cancellation: Any changes and/or cancellations by you will be subject to the terms and conditions set forth by the supplier and may be subject to cancellation and/or change fees payable to Halcyon Travel Company as previously agreed upon.

Change/Cancellation Fees: Once you reserve your package, changes are subject to availability at the time of your request. Requests for deviations, date changes in class of service are subject to applicable fees incurred by the supplier. Any deviations are subject to a Halcyon Travel Company administration fee of $100.00 per booking after 2 complimentary changes.  You will be advised of the additional charges before Halcyon Travel Company makes the final booking. Halcyon Travel Company requires all changes to be made in writing (via email). No changes will be made without written consent and authorized payment.

TRAVEL DOCUMENTS

It is your responsibility to inquire, and obtain, all required travel and health documents.  Note that the documents or other requirements for the outbound portion of your travel may differ from those required for the return. Along with the standard travel documents needed to enter the United States, additional requirements may be imposed, including additional documentation, depending on your country of origin, even only for the purpose of landing in the United States and re-boarding a connecting flight. 

Any adult travelling with children may be required to show evidence of parental/custodial and/or access rights.  Foreign and American authorities may also require evidence that the adult has the consent of both parents, legal guardian, and/or the court to travel with the children. Some countries may not permit children to enter or, in some cases, leave the country without proper documentation such as a letter of consent or court order.

It is recommended that your passport be valid for at least 6 months after your scheduled return date.  United States citizens born in certain countries may require a visa in addition to a valid passport.  In all cases, identification must match exactly with the full name on all travel documents.  It is also essential that you examine your passport well before your travel date to ensure that it is not damaged in any way.  Passports with even minor damage may be rejected resulting in your being denied boarding for flights and possible forfeiture of your vacation

Halcyon Travel Company or Nexion is not responsible for any missing or inappropriate documents or failure to meet the necessary entry or transit requirements. Failure to meet the necessary requirements, including presenting the proper travel documents, may result in denied boarding and automatic cancellation of your reservation without refund. For more information on required travel documents prior to making a booking, please visit the United States government website at http://travel.state.gov 

STANDARDS AND PRACTICES

Living Standards: Living standards and practices outside of the United States may be different. Such as and not limited to: sanitary conditions, hospital availability, health and medical care, local accommodations, transportation, electricity, food preparation, and water quality. Halcyon Travel Company shall not be responsible for any claims, costs, damages, expenses, injuries or losses resulting from these differences.   For an up-to-date report on the country, visit the United States government website at http://travel.state.gov 

Health: Safety, medical, and security conditions may change between the date of booking travel and departure date.  Consult a healthcare professional or visit a travel health clinic preferably six weeks before travel.  Be prepared. Do not expect medical services to be the same as in the United States.  Please visit the United States government website at http://travel.state.gov 

Accommodations: Hotel ratings are based on the visiting country's ratings. Standards may vary from North American standards. Accommodations are with private bathroom facilities (toilet, shower, and/or tub). A “double room” (one bed) - may have twin beds, that is two smaller beds substituted for the one bed. Hoteliers have the right to make certain changes to their property, such as they may choose to improve or maintain the property without notice. Halcyon Travel Company cannot be held responsible for any inconvenience.  

Furthermore, if due to circumstances beyond Halcyon Travel Company’s control, the hotel fails to provide the reservation, Halcyon Travel Company or its agents have the right to provide accommodations of a similar or higher category.  Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency. Rates are subject to change without notice.

LIMITATION OF LIABILITY & RELEASE

Halcyon Travel Company will not be responsible for any physical or mental injury or loss (including property stolen, lost, or damaged) arising in connection with a client's participation in a Halcyon Travel Company vacation, however caused.   Although Halcyon Travel Company makes every effort to ensure our supplier partners are responsible, we do not control individual polices and cannot be responsible for their acts or omissions. The client agrees not to bring or maintain any legal action against Halcyon Travel Company, our employees, or agents in respect of any such injury, loss, or damage and release them from any such liability and any liability in respect of claims made against the client as a result of the client's actions on a tour. The client acknowledges and agrees that Halcyon Travel Company or Nexion, its directors, officers, shareholders, agents, successors, assigns, and independent contractors, shall not be liable or responsible for any claims, costs, damages, expenses, injuries or losses resulting from any act of God, an act of war or terrorism, government or civil disorder, fire, flood, explosion, weather disaster, curtailment of transportation facilities, strike, lockout, delays, lost baggage, or any other occurrence beyond its control that may lead to procedures imposed by the carriers, or any other unforeseen incident or circumstances.

HEALTH & SAFETY NOTICE

You understand epidemics, pandemics, endemics and other illnesses may impact and cause disruption to flights, hotels, or other portions of travel plans.  You understand there may be extra procedures and policies to be followed in compliance at the arrival and departure airports, airlines, hotels, tours, and other elements of your travel plans. Travel is a personal decision, and you are doing so with full knowledge of current travel recommendations and travel restrictions.

Halcyon Travel Company assumes NO responsibility and shall not be liable for unsafe travel conditions or health hazards including epidemics, pandemics, endemics or other illnesses. This includes but is not limited to not being permitted to board an aircraft in any location, entry refusal, required quarantine or isolation, testing/screening, and any fees associated with them. Halcyon Travel Company has no special knowledge of dangers during travel or at destinations.

By asking Halcyon Travel Company to proceed with the travel arrangements booking, you voluntarily assume all risks to your health and safety. While we do our best to provide you with up-to-date information, we cannot be liable if you become sick and recommend you assess your level of risk tolerance.  We recommend that you have professional advice as to your personal health condition and medical needs and warrant that you and everyone who is a part of this booking is fit to travel. 

For your protection, Halcyon Travel Company strongly recommends that you purchase travel protection/ trip insurance that covers delays, cancellations and accidents. Please note that, unless you buy a cancel-for-any-reason policy, most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold Halcyon Travel Company harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to any claim under the policy.

Any travel insurance policy obtained may not include insurance coverage for travel service cancellations, interruptions, financial, medical or other risks related to epidemics, pandemics or endemics, and all types of coverage must be confirmed with the travel insurer. We urge you to check the latest guidance from the US State Department travel website at http://travel.state.gov, click on "Find International Travel Information” then click on "Country Information", and fill in the name of the destination country. Alternatively, you can contact your local Public Health Department.

For medical and health information, Halcyon Travel Company recommends going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country.

If traveling internationally, Halcyon Travel Company recommends enrolling in the Smart Traveler Enrollment Program (STEP), which is a free service that allows U.S. citizens traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. You will receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.

Halcyon Travel Company has no responsibility for health and safety related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, vaccine requirements, face coverings, or quarantines. For the latest travel supplier requirements, check the supplier’s home page.

In the event that some or all of the travel arrangements are cancelled, interrupted, or otherwise affected, our rights and remedies shall be as determined and limited by the cancellation, rebooking, refund, and other policies and the terms and conditions of the supplier of the affected travel service as set out in its brochures and/or websites. 

If requested, Halcyon Travel Company will assist with obtaining any refunds due or rebooking trips using future credits, however a nonrefundable rebooking fee will be charged for such services.

Halcyon Travel Company is not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. Halcyon Travel Company has no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund.

FORCE MAJEURE

Unforeseen events may be forces by “force majeure”: to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

“Force majeure” means any event which we or the supplier of the service(s) could not foresee or avoid. Neither party will be liable for any failure or delaying performing an obligation that is due to any of the following causes, to the extent beyond its reasonable control: act of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalizes lack of availability of raw materials or energy.

CONTACT US

Halcyon Travel Company, LLC welcomes your questions or comments regarding the Terms & Conditions:

Halcyon Travel Company
P.O. Box 658
Orange, CT 06477
Email Address: support@halcyontravel.co

Halcyon Travel Company, LLC is affiliated with Nexion, LLC 
6565 N MacArthur Blvd, Suite 400
Irving, TX 75039-2468

Effective as of January 1, 2022
Last Updated: June 21, 2024